Terms of Service

1. Acceptance of terms

By engaging Digitribe for any service — whether through our website, email, or verbal agreement — you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree to these terms, do not proceed with an engagement.

2. Description of services

Digitribe provides digital services including, but not limited to: website design and development, Shopify builds, paid advertising management (Meta, Google), SEO audits, content strategy, and design sprints.

Each engagement is governed by a written Statement of Work (SOW) or project brief that defines the scope, deliverables, timeline, and price. The SOW takes precedence over these general terms in the event of any conflict.

3. Payment terms

All engagements follow a 50/50 milestone payment structure unless otherwise agreed in writing:

• 50% on kickoff: due before work begins. Work does not start until receipt of payment.
• 50% on delivery: due when final deliverables are handed over or launched, whichever comes first.

For ongoing monthly retainer services (e.g., Meta Ads, Google Ads, Content Calendar), the monthly fee is due at the start of each billing period.

Invoices are due within 7 calendar days of issuance. Late payments beyond 14 days may result in a pause of active work until the outstanding balance is cleared.

4. Out-of-scope work

If a client requests work that falls outside the agreed scope, Digitribe will provide a written change request including the additional cost and timeline impact before proceeding. No out-of-scope work will be billed without prior written approval from the client.

5. Intellectual property

Upon receipt of final payment, the client receives full ownership of all final deliverables produced under the engagement, including design files, source code, and content assets.

Digitribe retains the right to display completed work in our portfolio and case studies unless the client requests otherwise in writing prior to project kickoff.

Any third-party assets (stock photography, fonts, plugins, libraries) incorporated into deliverables remain subject to their respective third-party licenses. It is the client's responsibility to maintain appropriate licenses after handoff.

6. Client responsibilities

The client agrees to:

• Provide content, assets, and feedback within agreed timelines.
• Designate a primary point of contact with authority to approve deliverables.
• Not hold Digitribe responsible for delays caused by the client's failure to deliver materials on time.

7. Limitation of liability

Digitribe's total liability for any claim arising out of or related to an engagement is limited to the total fees paid by the client for that engagement.

Digitribe is not liable for indirect, incidental, consequential, or punitive damages — including lost revenue, lost data, or lost business opportunities — arising from our services or any delay in delivery.

8. Termination

Either party may terminate an engagement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed to date. Digitribe will deliver all work-in-progress materials at the time of termination. The 50% kickoff payment is non-refundable if work has commenced.

9. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement. This includes business strategies, customer data, financial information, and technical specifications. Digitribe will sign a mutual NDA upon request before any sensitive information is shared.

10. Governing law

These terms are governed by the laws of India. Any disputes arising from these terms or a related engagement will be resolved through binding arbitration in Delhi, India, unless both parties agree to an alternative resolution mechanism in writing.

11. Contact

For questions about these terms, contact us at hello@digitribe.world.